Melissa Tomko, Senior User Experience Designer, Sun Life

Noreen is a pleasure to work with! She has an exceptional ability to craft content that is both direct and warm. She is candid and constructive in her feedback and approaches to creating solutions to experience points. Her critical thinking and focus on customer pain points provided content that met their concerns proactively. While working on the chatbot project, she crafted helpful information in a cheerful and concise way to help various user types through the application process. Whether it was the chatbot, flow optimizations/page redesigns, elevated tone of voice, or audits—everything she’s a part of creates a better user experience.